SLA's Escalation
All logged Incidents can be associated with a Service Level Agreement controlling the timescale in which an incident should be responded to and resolved.
SLA's are totally configurable and are monitored by the Escalation tool which will automate email alerts to the appropriate personnel at various stages throughout the elapsed time of an incident.
The Dashboard is updated every few minutes to display the current status of each Incident against its SLA.
- Configurable SLA's with 24/7 or timed 5/7, 6/7 or 7/7 settings
- Automated email alerts
- High impact visuals on the dashboard