Service Management
Service Management has been designed to monitor all customer incidents, using a simple and effective interface. Subsequent interactions and feedback related to any incident are recorded, keeping an audit trail of each incident.
The software provides email communication with your customer to ensure that the customer is updated with the current status of an incident (automatically if required); and Service Management personnel receive notification of customer incidents as they are registered.
Service Management Engineer's own outstanding and closed incidents can be seen at a glance.
- Drop-down menus ensure the accurate and speedy entry of the customer's details
- To enter a new incident, simply select the “Add” button and enter the relevant details
- Link all related activities and communications to an incident